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Here are a few samples for your reference...(click on the item to move there):

1. Warranty Information - Cherry Turbo Tiger: Thank you for you purchase of the Cherry Turbo Tiger. We believe it is one of the most cost-effective and reliable computers available and to show our confidence, we offer this extensive warranty. First, we like to think that you'll never need warranty (or non-warranty) service for your Cherry computer. We do try to use the highest quality components in our systems. Repairs are a big hassle for all involved. We'll do our best to minimize your hassle and down-time.

We fully warrant all Cherry Computers for two years from date of purchase to include parts and labor. In most cases, we'll pay 1/2 of the shipping cost if arranged in advance. We pass along manufacturers warranties which exceed our own. Some cards have five year warranties for parts. Peripherals vary, but you'll always get the benefit of any doubt with us. Your best bet is to contact us even if the peripheral has its own warranty.

You don't need to get authorization to return Cherry products for warranty repair. Non warranty repairs are best arranged before you return the product.

Like all manufacturers, we exclude some things from our warranty. User modified or expanded systems which fail due to same are not warranted. Similarly, systems which are damaged due to inappropriate or unconventional use are excluded. Lastly, systems which fail due to "outside" causes such as power surges, spilled coffee, sledge hammers, or puppy teeth are excluded.

We reserve the right to SELECTIVELY extend warranties on products of our choice for any reason. We reserve the right to refuse non-warranty service on some products and we refuse to be responsible for losses due to failure or malfunction. Some states limit or extend liability of manufacturers and we abide by such.

Extended warranty agreements and guaranteed turn-around contracts are available. Contact us for more details.

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2. Sample Service Agreement: 

SERVICE CONTRACT AND AGREEMENT (Sample from actual client)...

This agreement between Cherry Computers, Inc., herein called "Provider" and [] Medical Center of Vancouver, Washington, herein called "Client", shall constitute the whole and total agreement between both parties of this agreement regarding the provision of maintenance and repair services for computers and computer products; the subject of this agreement.

 Agreed, Provider is a registered business in and of the State of Washington, of the United States of America under whose laws this agreement shall be bound. Client is a registered business in and of the State Of Washington, U.S.A.

 Provider agrees to provide the services specified under the terms and conditions listed herein for the duration of this agreement.

 Client agrees to pay provider for services rendered under the terms and conditions herein as specified.

 Both parties agree that products and services provided as part of this agreement have limited warranty and obligation and are provided without warranty for suitability, applicability, or merchantability.

 Client agrees to indemnify and hold harmless the Provider in all matters of product application and to protect the proprietary and commercial rights of the Provider wherever those rights may be placed at risk in the fulfillment of the terms and conditions of this agreement.

 Client agrees that this agreement is not in any respect exclusive and that Provider shall maintain the right to provide like services to other clients including entities who may compete with the Client.

 Client agrees that title to items procured from Provider shall remain in the possession of Provider until full and complete payment has been received.

 Client agrees that amounts due Provider beyond the date specified and agreed herein shall be assessed a service charge of not less than 1.5% per month for past due amount.

 Client agrees that Provider shall not be responsible for delays in shipping or failure to provide service when such is beyond the reasonable control of the Provider.

 Client acknowledges and accepts responsibility for third party product obligations, licenses, and warranties which are incorporated into Provider products. Such responsibilities shall include, but not be limited to copyright and patent protection.

 Both parties agree that this contract shall not terminate unless one or more of the following occurs;

     A) either party violates any provision of this agreement

     B) substantial change in the management or control of

       either party seriously alters the operation or implementation

       of this agreement.

     C) a change in financial position seriously alters

       the operation or implementation of this agreement.

     D) mutual written agreement to terminate is shared by each party

       to this agreement by legal notice to the other.

 Both parties agree that neither party shall be liable to the other for damages of any kind including incidental, consequential, or special which occur as a result of the expiration or termination of this agreement.

 Both parties agree that nothing in this agreement shall be construed or constitutes a partnership between parties or assigns. Neither is any employer/employee, principal/agent relationship formed between parties hereto.

 Both parties agree to hold private and confidential all matters relating to the execution of this agreement and matters of pre-public information which affects its implementation or products listed. Both parties agree to recognize the private and confidential nature of the other's business and agree to not make public information garnished as a part of this agreement which has not been made public by the other.

 Client and Provider agree that the waiver, acceptance, or failure by either party to enforce any provisions, terms, or conditions of this license shall not operate or be construed as a waiver of prior or subsequent breeches or right of either party to thereafter enforce such provisions.

 Client and Provider agree that the headings and structure of this agreement are for convenience only and shall not be considered as substantive parts of this agreement. Singular and plural forms shall include the other. This agreement and its attached exhibits are the entire agreement between parties relevant to subjects included. This agreement is executed in and under the laws of the State of Oregon. If any part of this agreement is held to be invalid by due authority, the remaining portions shall remain in effect and construed so as to best effectuate the intention of both parties. The waiver of any default or portion shall not waive subsequent defaults or portions.

 Terms and Conditions:

 Client seeks assurance that required computer maintenance and repair services which are available from provider shall be provided in a timely and competent manner at manageable rates.

 Provider seeks adequate compensation for the services and assurances provided and limitation of liability for same.

 Both parties seek cooperation, open communication, and convenient implementation of this agreement.

 Provider grants Client access to telephone support of up to two non-accumulative hours per month at no cost and any number of additional hours for $__.00 per hour.

 Client guaranteed access to Provider services at the lowest available published rates.

 Both parties agree that the following definitions of "service request" and "acceptable response" shall constitute the obligation of Provider to Client for all Provider to Client services included herein:

  Service requests are made by Client to Provider as follows... "Routine Service Requests" are those requests made during normal business hours (9:00 AM to 5:00 PM) during standard work days (Monday through Friday except State and Federal holidays) for maintenance or repairs which may or may not prevent use of equipment.

    "Emergency Service Requests" are any and all service requests other than "Routine Service Requests".

   Acceptable Responses to Routine Service Requests are accepted as...

     1. For Category One hardware (identified below), Provider will respond via telephone contact within two days after service request by Client if  the Client call is made before 3:00 PM on a business day. Otherwise,  Provider will respond via telephone contact by 3:00 PM the second business day. If necessary to resolve the problem, Provider will respond to Client site within three business days of service request.

     2. For Category Two hardware (identified below), Provider will respond via telephone contact within two business days after service request by Client. If required to resolve the problem, Provider will respond to Client site during the first available regularly scheduled time slot.    

  Acceptable Responses to Emergency Service Requests are accepted as...1. For Category One hardware (identified below), Provider will respond via telephone contact within one day after service request by Client if the Client call is made before 3:00 PM on a business day. Otherwise, Provider will respond via telephone contact by 9:00 AM the second business day. If necessary to resolve the problem, Provider will respond to Client site within one business days of service request.

     2. For Category Two hardware (identified below), Provider will respond via telephone contact within two business days after service request by Client. If required to resolve the problem, Provider will respond to Client site within two business days of service request.

 Provider will provide Routine service or repair as offered and limited by the original manufacturer's warranty for all "Listed Equipment" as defined herein for the duration of this agreement. Provider will provide Emergency service for all "Listed Equipment" as defined herein for the duration of this agreement.

 Provider agrees to loan Client substitute equipment at no charge when "Category One" Client equipment must be removed from Client site for repair. Client will pay Provider a monthly fee of $___.00 for each hardware item identified as "Category One" and $___.00 for each hardware item identified as "Category Two".

 Service which is requested of the Provider by Client which does not qualify for warranty repair under the terms and conditions of the original manufacturer's warranty shall be billed at the standard applicable rate listed in the current "fee Schedule" of the Provider.

 "System" as used in this agreement refers only to computer components delivered and installed by Provider. A system includes all hardware built into the computer, the attached keyboard, the attached video display, and the attached printer.

 Provider agrees to reimburse Client double the hardware item's "Priority Status" fee if Provider fails to make the required timely response two or more times in any thirty day period.

 Provider agrees to honor Client service requests at rates based upon the current published "Rate Schedule" of Provider.

 Provider agrees to notify Client ninety days before any standard rate change which affects the terms and conditions of this agreement. The current "Rate Schedule" of the provider is attached as an integral part of this agreement. Should the Client reject the rate increase of Provider, this agreement would be terminated unless the Provider chooses to continue with the previously accepted rate.

 Both parties acknowledge that response guarantees are offered on a "best shot" basis. Delays due to circumstance beyond Provider control may or may not result in Client reimbursement. Delays caused by Provider discretion will result in Client compensation which may never exceed the cost of the service contract for the failed item for the one month during which the delay occurred (limited liability). Furthermore, Client agrees that Provider liability for any action or loss arising from the completion or invocation of this agreement shall be limited to one month's retainer fee. This limited liability specifically includes, but is not limited to, loss of Client data, loss of Client time, loss of Client profit or gain, or loss of Client convenience.

 Provider assents privileges and rights herein to Client in good faith based upon the character and tradition of Client. Thus, this agreement is not transferable, assignable, or to be delegated. Provider may assign this agreement only to its subsidiaries or entities of which it has control.

This agreement then is binding upon such assigns.

 Service Definition: [Client specific].

 Service Costs: [detailed for client].

    Total Cost/Month = $ ___________. (A fixed "bottom line").

 [Closing, with signatures].

3. Certification & Awards: OK, we won't brag. We're not just "certified", we taught the certification courses. We have appreciated recognition by United Way, Boy Scouts of America, and the American Red Cross. Our files have numerous letters of commendation and appreciation, but we don't share them. We'll work hard to add yours to the file.

  Perhaps the best indication of our treatment of our customers is that we've never been sued - and we're celebrating our twentieth business anniversary.  There's never been a compliant to the Better Business bureau about us (that we know of). That's an "award"! 

 

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Cherry Computers, Inc.,  P.O. Box 5413,  Bellingham, WA 98227-5413   (360) 332-9974